Zoho Recruitment 2023

We are looking for a talented and motivated customer service manager to join our team. The ideal candidate will have a strong understanding of customer service principles and practices, as well as experience in managing and developing a team of customer service representatives. They will also be able to work independently and as part of a team, and be able to meet deadlines and manage multiple projects simultaneously.

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Responsibilities:

• Manage and develop a team of customer service representatives
• Provide training and support to customer service representatives
• Resolve customer issues in a timely and efficient manner
• Work with other departments to improve customer service processes
• Track and analyze customer service metrics to measure the effectiveness of the team
• Stay up-to-date on customer service trends and best practices
• Other duties as assigned.

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Skills:

• Strong understanding of customer service principles and practices
• Experience in managing and developing a team of customer service representatives
• Proficiency in Microsoft Office Suite
• Excellent written and verbal communication skills
• Ability to work independently and as part of a team
• Strong attention to detail
• Ability to meet deadlines