Adani Group Recruitment 2023

The Customer Service Manager is responsible for the overall management of the customer service department, including the development and implementation of customer service policies and procedures, the training and development of customer service representatives, and the resolution of customer complaints.

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Responsibilities:

• Develop and implement customer service policies and procedures that meet the needs of Adani Group customers.
• Train and develop customer service representatives on Adani Group products and services, as well as customer service best practices.
• Monitor customer service performance and identify areas for improvement.
• Resolve customer complaints in a timely and efficient manner.
• Work with other departments to ensure that customer needs are met.
• Represent Adani Group to customers in a professional and courteous manner.

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Skills:-

• Excellent communication and interpersonal skills
• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team
• Proficient in Microsoft Office Suite
• Experience with customer service software