Snapdeal Recruitment 2023

The Customer Relationship Manager (CRM) is responsible for providing excellent customer service to Snapdeal customers. They will handle customer inquiries and complaints, resolve issues, and provide assistance with orders and returns. The CRM will also work to build and maintain positive relationships with customers.

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Responsibilities:

• Handle customer inquiries and complaints via phone, email, and chat.
• Resolve customer issues in a timely and efficient manner.
• Provide assistance with orders and returns.
• Build and maintain positive relationships with customers.
• Identify and resolve customer pain points.
• Gather feedback from customers and use it to improve customer service.

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Skills:

• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical skills.
• Ability to work independently and as part of a team.
• Proficient in Microsoft Office Suite.
• Knowledge of customer service best practices.