Zoho Recruitment 2023

Zoho is looking for highly motivated and customer-centric individuals to join our team as Customer Support Representatives. In this role, you will be responsible for providing technical support to our customers over the phone, email, and chat. You will also be responsible for troubleshooting customer issues, providing documentation and support resources, and collecting feedback from customers.

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Responsibilities:

• Provide technical support to customers over the phone, email, and chat
• Troubleshoot customer issues
• Provide documentation and support resources
• Collect feedback from customers
• Maintain a high level of customer satisfaction

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Skills:

• Excellent communication and interpersonal skills
• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team
• Proficiency in Microsoft Office Suite
• Experience with customer support software is a plus