Boroline Recruitment 2023

Boroline is a renowned brand known for its high-quality skincare and wellness products. With a legacy spanning several decades, we are committed to delivering exceptional customer service and satisfaction. To maintain our reputation, we are looking for a dynamic and customer-focused individual to join our team as a Customer Service Executive.

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Responsibilities:

Customer Interaction: As a Customer Service Executive, your primary responsibility will be to interact with customers professionally and empathetically. You will handle a wide range of customer inquiries, concerns, and feedback through various channels, including phone, email, and live chat.
Issue Resolution: You will diligently listen to customer concerns and provide effective solutions in a timely manner. This may involve troubleshooting product issues, tracking orders, and coordinating with the relevant departments to resolve complex problems, ensuring a high level of customer satisfaction.

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Skills:
1. Excellent Communication: Strong verbal and written communication skills are essential. You should be able to articulate information clearly and professionally, adapting your communication style to meet the needs of each customer.
2. Empathy and Patience: The ability to empathize with customers and display patience, especially in challenging situations, is critical. You must be committed to resolving issues with a positive attitude.

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