HCL Recruitment 2023

HCL Technologies, a leading global IT company, is hiring for Customer Experience Agents across India. In this role, you will be responsible for providing customer support to HCL's clients. You will also be responsible for resolving customer issues and complaints, and for providing information about HCL's products and services.

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Responsibilities:

• Provide customer support to HCL's clients
• Resolve customer issues and complaints
• Provide information about HCL's products and services
• Escalate complex issues to the appropriate team
• Maintain accurate and up-to-date customer records
• Track and report on customer satisfaction metrics

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Skills:

• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Strong problem-solving and analytical skills
• Ability to learn quickly and adapt to change
• Customer-oriented and service-driven attitude