Amazon Recruitment 2023

Amazon Customer Service Managers are responsible for leading and developing a team of customer service representatives. They work to ensure that Amazon's customers have a positive and seamless experience.

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Responsibilities:

• Lead and develop a team of customer service representatives
• Ensure that Amazon's customers have a positive and seamless experience
• Resolve customer complaints and issues
• Coach and mentor customer service representatives
• Track and measure customer satisfaction metrics
• Identify and implement process improvements
• Collaborate with cross-functional teams to improve the customer experience

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Skills:-

• Strong leadership and management skills
• Excellent communication and interpersonal skills
• Ability to work under pressure and meet deadlines
• Problem-solving and analytical skills
• Experience with customer service is a plus