HCL Recruitment 2023

HCL is a leading global technology company that is looking for passionate and motivated Customer Officers to join our team. As a Customer Officer, you will be responsible for providing excellent customer service to our customers. You will also be responsible for troubleshooting and resolving customer issues, and for providing technical support.

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Responsibilities:

• Answer and respond to customer inquiries via phone, email, and chat
• Troubleshoot and resolve customer issues
• Provide technical support to customers
• Escalate complex issues to the appropriate team
• Collect and analyze customer feedback
• Develop and implement customer service strategies

HCL Careers

Skills:

• Excellent customer service skills
• Strong communication and interpersonal skills
• Ability to work independently and as part of a team
• Ability to troubleshoot and resolve technical issues
• Proficiency in using Microsoft Office suite and other relevant software