Position title
Lenovo Recruitment 2023 - All Job For You - Customer Support Post
Job Location
India
Remote work from: IND
Base Salary
USD11,200-USD17,600 Per month
Qualifications
12th pass/ Graduate
Employment Type
Full-time
Description
Lenovo Recruitment 2023
Lenovo, a leading global technology powerhouse, is seeking enthusiastic and customer-centric individuals to join our dynamic Customer Support team as Specialists. As a Customer Support Specialist, you will play a crucial role in providing exceptional customer service, handling inquiries, resolving issues, and enhancing the overall Lenovo customer experience. The ideal candidate will possess strong communication and problem-solving skills, a deep understanding of customer service principles, and a passion for creating positive customer interactions.
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Responsibilities:
- Provide prompt and professional customer service via phone, email, and chat, handling a wide range of customer inquiries, complaints, and feedback.
- Effectively identify and understand customer needs, concerns, and expectations.
- Utilize product knowledge and problem-solving skills to provide accurate and timely resolution to customer issues.
- De-escalate customer conflicts, maintaining a positive and empathetic attitude throughout interactions.
- Document customer interactions and maintain accurate records for future reference.
- Identify areas for improvement in customer service processes and procedures, providing feedback for continuous enhancement.
- Stay up-to-date with Lenovo's products, services, and support policies to ensure consistent and accurate information is provided to customers.
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Skills:
- Exceptional communication and interpersonal skills, with the ability to interact effectively with customers from diverse backgrounds and understand their needs.
- Strong written and verbal communication skills, with the ability to articulate complex information in a clear, concise, and customer-friendly manner.
- Active listening and empathy skills, with the ability to understand customer concerns and provide support.
- Problem-solving and decision-making skills, with the ability to identify issues, develop solutions, and make sound decisions under pressure.
- Patience and adaptability, with the ability to remain calm and composed in challenging situations.
- Strong organizational and time management skills to handle multiple customer interactions simultaneously and meet deadlines.
Hiring organization
Date posted
December 4, 2023
Valid through
December 31, 2023
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