Adani Group Recruitment 2023

Adani Group, a leading diversified business conglomerate in India, is seeking enthusiastic and tech-savvy individuals to join our dynamic IT Support team as Help Desk Analysts. As a Help Desk Analyst, you will play a crucial role in providing prompt and effective technical support to Adani Group's employees, resolving their IT-related issues, and ensuring the smooth operation of our IT infrastructure. The ideal candidate will possess strong technical skills, excellent communication and problem-solving abilities, and a passion for providing exceptional customer service.

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Responsibilities:

• Respond promptly and professionally to employee inquiries, complaints, and requests for technical assistance via phone, email, and chat.
• Effectively identify and diagnose IT-related issues, utilizing your technical knowledge and troubleshooting skills.
• Provide step-by-step instructions and guidance to employees to resolve their IT issues, ensuring clear and concise communication.
• Escalate complex technical issues to the appropriate team members for further assistance.
• Document all support interactions and maintain accurate records for future reference.
• Stay up-to-date with Adani Group's IT infrastructure, software applications, and security protocols.
• Provide proactive IT support and recommendations to enhance employee productivity and prevent potential IT issues.

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Skills:

• Strong technical skills, including proficiency in Microsoft Office Suite, operating systems, and networking concepts.
• Excellent communication and interpersonal skills, with the ability to interact effectively with employees from diverse backgrounds and understand their technical needs.
• Problem-solving and analytical skills, with the ability to identify the root cause of technical issues and develop effective solutions.
• Patience and adaptability, with the ability to remain calm and composed under pressure and work effectively in a fast-paced environment.
• Customer service orientation, with a passion for providing exceptional technical support and ensuring employee satisfaction.