Tata Power Recruitment 2024

Tata Power, a leading global power company, is seeking enthusiastic and customer-centric individuals to join our dynamic Customer Support team as Analysts. As a Customer Support Analyst, you will play a crucial role in providing exceptional customer service, handling complex inquiries, resolving issues, and enhancing the overall Tata Power customer experience. The ideal candidate will possess strong analytical and problem-solving skills, a deep understanding of customer support principles, and a passion for creating positive and lasting customer interactions.

Tata Power Jobs Near Me

Responsibilities:

• Respond promptly and professionally to complex customer inquiries, complaints, and feedback via phone, email, and chat.
• Effectively identify and understand the root cause of customer issues, utilizing analytical and problem-solving skills.
• Provide accurate, timely, and comprehensive resolution to complex customer issues, utilizing product knowledge, investigative skills, and creative problem-solving techniques.
• De-escalate customer conflicts, maintain a positive and empathetic attitude throughout interactions, and build rapport with customers.
• Document customer interactions, maintain accurate records, and prepare reports for future reference and analysis.
• Collaborate with cross-functional teams to resolve complex customer issues and identify areas for improvement in customer service processes and procedures.
• Stay up-to-date with Tata Power's products, services, support policies, and industry trends to ensure consistent and accurate information is provided to customers.

Tata Power Careers

Skills:

• Exceptional communication and interpersonal skills, with the ability to interact effectively with customers from diverse backgrounds, understand their needs, and build rapport.
• Strong written and verbal communication skills, with the ability to articulate complex information in a clear, concise, and customer-friendly manner.
• Active listening and empathy skills, with the ability to understand customer concerns, provide support, and address their needs effectively.
• Analytical and problem-solving skills, with the ability to identify root causes of issues, develop creative solutions, and make sound decisions under pressure.
• Patience and adaptability, with the ability to remain calm and composed in challenging situations, maintain professionalism, and adapt to changing customer needs.

.