Google Pay Recruitment

Google Pay is seeking a highly motivated and customer-centric Customer Service Manager to join our dynamic team. As a Customer Service Manager, you will play a key role in leading and managing a team of customer service representatives, ensuring they provide exceptional customer service and resolve customer issues promptly and effectively. You will also be responsible for developing and implementing customer service strategies and processes.

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Responsibilities:

• Lead and manage a team of customer service representatives, providing them with coaching, mentoring, and performance management.
• Develop and implement customer service strategies and processes to improve customer satisfaction and reduce resolution times.
• Analyze customer feedback and identify areas for improvement in customer service operations.
• Train and develop customer service representatives on Google Pay products, services, and customer service best practices.

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Skills:

• Bachelor's degree in business administration, customer service, or a related field.
• 5+ years of experience in customer service management or a related field.
• Proven track record of success in leading and managing teams.
• Excellent customer service skills and empathy for customers.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.