Infosys Recruitment

Infosys is seeking a highly motivated and customer-centric Customer Officer to join our dynamic team. As a Customer Officer, you will play a key role in providing exceptional customer service to Infosys' clients, ensuring they are satisfied with our products and services and that their needs are met. You will be responsible for a variety of tasks.

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Responsibilities:

• Greet and welcome customers warmly and professionally.
• Assess customer needs and provide accurate, helpful, and empathetic responses.
• Resolve customer issues promptly and effectively, using the appropriate knowledge and procedures.
• Escalate complex issues or complaints to the appropriate departments or management.
• Document customer interactions and maintain accurate records of customer concerns and resolutions.

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Skills:

• Bachelor's degree in business administration, customer service, or a related field.
• 2+ years of experience in customer service or a related field.
• Excellent communication and interpersonal skills, with the ability to interact with customers of all backgrounds and communication styles.
• Strong problem-solving and decision-making skills.
• Excellent written and verbal communication skills in English and Hindi.