Kotak Mahindra Bank Recruitment

As a Customer Service Supervisor at Kotak Bank, you will be responsible for overseeing the customer service team, ensuring customer satisfaction, and resolving customer complaints.

Kotak Mahindra Jobs Near Me

Responsibilities:

• Team Supervision: Supervise the customer service team, ensure they adhere to company policies, and provide excellent customer service.
• Customer Service: Handle complex customer inquiries and complaints that are escalated from team members.
• Training: Provide training to the customer service team on how to handle difficult situations with customers.
• Reporting: Prepare reports on customer service performance and present them to the management.

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Kotak Mahindra Careers

Skills:-

• Leadership Skills: Strong leadership and team management skills.
• Communication Skills: Excellent communication and interpersonal skills.
• Problem-Solving Skills: Ability to handle stressful situations and difficult customers.
• Computer Skills: Proficiency in banking software and CRM systems.

Tags

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