Graduate, 12th Pass
OLA Recruitment
Do you possess a passion for providing exceptional service and a knack for resolving issues with a smile? Are you eager to join a leading mobility platform like OLA and ensure smooth, enjoyable journeys for millions of passengers? If you envision yourself offering prompt support, navigating diverse situations, and playing a key role in OLA's customer satisfaction, then join us as a Customer Service Representative and embark on a rewarding journey where your care keeps passengers moving!
OLA Jobs Near Me
Responsibilities:
- Customer Champion: Be the empathetic voice on the phone, email, or chat, actively listening to passenger concerns and providing prompt and personalized support.
- Problem Solver: Utilize your analytical skills to diagnose issues, explore solutions, and offer resolutions that leave passengers satisfied.
- Communication Expert: Communicate clearly, concisely, and patiently with passengers from diverse backgrounds, ensuring they understand the solutions provided.
- Policy Pro: Possess a strong understanding of OLA's policies and procedures, applying them fairly and consistently to resolve passenger concerns.
- Tech-Savvy: Navigate OLA's internal systems and utilize relevant tools to efficiently handle passenger inquiries and track resolutions.
- Performance Champion: Strive to achieve and exceed key performance indicators (KPIs) related to customer satisfaction, issue resolution time, and positive feedback.
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OLA Careers
Skills:
- Excellent communication and interpersonal skills, both written and verbal.
- Strong problem-solving and analytical skills.
- Empathy and ability to build rapport with customers from diverse backgrounds.
- Patience and composure in handling challenging situations.
- Strong attention to detail and accuracy in following policies and procedures.
- Ability to multitask effectively and prioritize tasks in a fast-paced environment.
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