OLA Recruitment

Do you possess a passion for providing exceptional service and a knack for resolving issues with a smile? Are you eager to join a leading mobility platform like OLA and ensure smooth, enjoyable journeys for millions of passengers? If you envision yourself offering prompt support, navigating diverse situations, and playing a key role in OLA's customer satisfaction, then join us as a Customer Service Representative and embark on a rewarding journey where your care keeps passengers moving!

OLA Jobs Near Me

Responsibilities:

Customer Champion: Be the empathetic voice on the phone, email, or chat, actively listening to passenger concerns and providing prompt and personalized support.
Problem Solver: Utilize your analytical skills to diagnose issues, explore solutions, and offer resolutions that leave passengers satisfied.
Communication Expert: Communicate clearly, concisely, and patiently with passengers from diverse backgrounds, ensuring they understand the solutions provided.
Policy Pro: Possess a strong understanding of OLA's policies and procedures, applying them fairly and consistently to resolve passenger concerns.
Tech-Savvy: Navigate OLA's internal systems and utilize relevant tools to efficiently handle passenger inquiries and track resolutions.
Performance Champion: Strive to achieve and exceed key performance indicators (KPIs) related to customer satisfaction, issue resolution time, and positive feedback.

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OLA Careers

Skills:

Excellent communication and interpersonal skills, both written and verbal.
Strong problem-solving and analytical skills.
Empathy and ability to build rapport with customers from diverse backgrounds.
Patience and composure in handling challenging situations.
Strong attention to detail and accuracy in following policies and procedures.
Ability to multitask effectively and prioritize tasks in a fast-paced environment.

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