Swiggy Recruitment

Do you have a passion for helping people and a knack for resolving issues with a smile? Are you excited about joining a leading food delivery platform like Swiggy and ensuring a smooth and delightful experience for millions of hungry customers? If you envision yourself offering prompt support, navigating diverse situations, and playing a key role in Swiggy's customer satisfaction, then join us as a Customer Care Agent and embark on a rewarding journey where your empathy fuels happy foodies!

Swiggy Jobs near me

Responsibilities:

Customer Champion: Be the empathetic voice on the phone, email, or chat, actively listening to customer concerns and providing prompt and personalized support.
Problem Solver: Utilize your analytical skills to diagnose issues, explore solutions, and offer resolutions that leave customers satisfied.
Communication Expert: Communicate clearly, concisely, and patiently with customers from diverse backgrounds, ensuring they understand the solutions provided.
Policy Pro: Possess a strong understanding of Swiggy's policies and procedures, applying them fairly and consistently to resolve customer concerns.
Tech-Savvy: Navigate Swiggy's internal systems and utilize relevant tools to efficiently handle customer inquiries and track resolutions.
Performance Champion: Strive to achieve and exceed key performance indicators (KPIs) related to customer satisfaction, issue resolution time, and positive feedback.

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Swiggy Careers

Skills:

Excellent communication and analytical skills
Proficient in Microsoft Office Suite
Ability to work independently and as part of a team
Ability to work under pressure and meet deadlines
Strong attention to detail

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