Amazon Recruitment

In this role, you'll be the first line of defense for our internal customers, providing prompt and effective technical support. You'll play a vital role in ensuring a smooth and efficient work experience for our employees across various departments.

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Responsibilities:

• Respond to inquiries from employees via phone, email, and chat, effectively diagnosing and resolving technical issues related to hardware, software, and network connectivity.
• Research and troubleshoot complex technical problems, escalating critical issues to senior technicians when necessary.
• Maintain accurate and detailed records of all customer interactions, ensuring clear and concise documentation for future reference.

   

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Skills:

• Bachelor's degree or equivalent experience in a relevant field (a plus).
• 1-3 years of experience in an administrative assistant or virtual assistant role.
• Experience working in a fast-paced and dynamic environment.
• Understanding of business operations and administrative best practices.
• Knowledge of the Amazon culture and values (a plus).

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