Customer Care Agent

We are seeking a passionate and customer-centric individual to join our growing team as a Customer Care Agent. In this role, you will be the first point of contact for our valued customers, addressing their inquiries, resolving their concerns, and ensuring their satisfaction.

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Responsibilities:

Respond to customer inquiries promptly and professionally through various channels (phone, email, chat)
Troubleshoot customer issues related to orders, deliveries, payments, accounts, and technical difficulties
Provide accurate and up-to-date information on JioMart products, services, and policies
Escalate complex issues to the appropriate team for further resolution
Maintain detailed records of customer interactions and ensure timely follow-up
Contribute to a positive customer experience by demonstrating empathy and professionalism

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Skills:

Excellent communication and interpersonal skills
Strong problem-solving and analytical skills
Ability to work effectively in a fast-paced and dynamic environment
Excellent written and verbal communication skills
Proficient in computer skills, including MS Office suite and internet navigation
Ability to learn new systems and processes quickly

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