Position title
Customer Service Manager – All Job For You – Jio Mart Careers
Job Location
India
Remote work from: IND
Base Salary
USD17-USD24 Per hour
Qualifications
12th pass/Graduate.
Employment Type
Full-time
Description
Customer Service Manager
JioMart is a leading online grocery shopping platform in India, offering a wide range of products at competitive prices. As a Customer Service Manager at JioMart, you will play a crucial role in ensuring our customers have a positive and seamless shopping experience.
Jio Mart Jobs Near Me
Responsibilities:
- Lead and motivate a team of customer service representatives to deliver exceptional service.
- Resolve customer inquiries, complaints, and escalations promptly and professionally, ensuring customer satisfaction.
- Analyze customer feedback, identify trends, and recommend process improvements to enhance the customer experience.
- Develop and maintain strong relationships with vendors to ensure efficient order fulfillment and timely deliveries.
- Monitor key performance indicators (KPIs) and implement strategies to improve customer service metrics.
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Jio Mart Careers
Skills:
- Excellent communication and interpersonal skills, both written and verbal.
- Strong analytical and problem-solving skills.
- Ability to work effectively under pressure and prioritize tasks.
- Proficient in computer applications, including MS Office Suite and CRM software.
- Passion for customer service and a commitment to exceeding customer expectations.
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Hiring organization
Date posted
March 1, 2024
Valid through
August 31, 2024
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