OLA Careers

As a Customer Success Manager at OLA, you'll play a pivotal role in driving customer satisfaction and loyalty. You'll be the dedicated point of contact for a designated portfolio of customers, working to understand their needs, proactively address any challenges, and ensure they're getting the most value out of the OLA platform.

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Responsibilities:

Build and maintain strong relationships with a designated group of OLA customers (riders or drivers)
Proactively identify and address customer concerns, ensuring timely and efficient resolution
Act as an expert resource, providing comprehensive training and support on using the OLA platform
Gather and analyze customer feedback to identify areas for improvement and enhance the overall customer experience
Collaborate with internal teams (operations, marketing, product) to ensure seamless customer journeys

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OLA Careers

Skills:

Excellent communication and interpersonal skills, both written and verbal
Active listening and problem-solving abilities
Strong analytical and critical thinking skills
Ability to work independently and as part of a team
Proficient in computer skills and comfortable using various software applications
Adaptability and a willingness to learn quickly

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