Tata Capital Recruitment

Tata Capital is seeking a passionate and customer-centric individual to join our team as a Customer Officer. In this exciting role, you will play a vital role in building and maintaining positive relationships with our valued customers, ensuring their needs are met promptly and efficiently.

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Responsibilities:

Deliver exceptional customer service: You will be the primary point of contact for our customers, addressing their inquiries and concerns with a positive and professional demeanor. This includes handling requests, resolving issues, and providing accurate information and guidance.
Drive customer satisfaction: You will be responsible for actively seeking customer feedback and identifying areas for improvement. You will work closely with colleagues to implement solutions that enhance the overall customer experience.
Maintain accurate records and document customer interactions: You will ensure all customer interactions are documented accurately and efficiently while adhering to company policies and regulations.

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Skills:

Excellent communication and interpersonal skills, with the ability to build rapport with customers from diverse backgrounds.
Strong problem-solving and analytical skills, with the ability to identify and resolve customer issues effectively.
Proficiency in using customer relationship management (CRM) software and other relevant technology.
Time management skills to prioritize tasks and meet deadlines efficiently.

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