Wipro Recruitment

About Wipro

Wipro is a leading global information technology, consulting, and business process services company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics, and other emerging technologies to help our clients adapt, thrive, and future-proof their businesses. Our talented and passionate workforce is dedicated to delivering innovative solutions and building long-term partnerships with our clients.

Why Join Us as a Desktop Support Engineer?

As a Desktop Support Engineer at Wipro, you'll be the first line of defense for our employees' technology needs. You'll play a vital role in troubleshooting software and hardware issues, ensuring smooth operation of desktops, laptops, and peripherals. This role offers the opportunity to develop your technical expertise, gain valuable experience in a fast-paced environment, and contribute to a global organization. We have multiple locations across India, so you can choose a work environment that suits you.

Position: Desktop Support Engineer

Company: Wipro

Wipro Jobs Near Me

Job Summary:

We're seeking a resourceful and customer-focused individual to join our growing desktop support team. In this role, you'll provide technical support to Wipro employees across various locations. You'll troubleshoot a wide range of issues related to desktops, laptops, operating systems, software applications, and peripherals. Your strong analytical skills, problem-solving abilities, and a genuine desire to help others will be instrumental in keeping our employees productive and resolving their technical challenges efficiently.

Key Responsibilities:

• Technical Support:
  • Diagnose and troubleshoot hardware and software issues related to desktops, laptops, operating systems, and peripherals.
  • Resolve technical problems reported by employees through various channels (phone, email, ticketing system).
  • Provide remote technical assistance and on-site support as needed.
  • Install, configure, and maintain software applications, ensuring compatibility and functionality.
  • Perform data backups and recoveries as required.
• User Support and Training:
  • Provide clear and concise instructions to users on resolving technical issues.
  • Assist users with new software applications and answer their questions.
  • Develop and deliver basic technical training sessions (as needed).
• Documentation and Knowledge Management:
  • Document troubleshooting procedures and solutions for future reference.
  • Maintain accurate and up-to-date knowledge base articles for common technical issues.
  • Stay updated on the latest technologies and industry best practices.

Required Skills and Qualifications:

• • Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
  • A+ or similar IT certification is a plus.
  • Strong understanding of Windows operating systems and hardware components.
  • Proficiency in troubleshooting techniques and problem-solving skills.
  • Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users.
  • Customer-centric approach with a strong desire to provide exceptional service.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Excellent time management and organizational skills.

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Wipro Careers

Experience:

This role is a great opportunity for both fresh graduates with a strong foundation in IT and individuals with 1+ years of experience in a technical support role or similar environment. A willingness to learn, a positive attitude, and a passion for helping others are highly regarded.

Why Join Wipro?

At Wipro, you'll be:

• Part of a Global Technology Leader: Gain experience working for a leading IT services company and contribute to innovative solutions for our clients.
• Developing Your Technical Expertise: Enhance your skills in troubleshooting, problem-solving, and user support.
• Building a Rewarding Career: We offer opportunities for growth, development, and career advancement within a dynamic organization.
• Enjoying a Collaborative and Supportive Environment: Work with a supportive team and learn from experienced professionals.
• Competitive Benefits and Recognition: We offer competitive salaries, comprehensive benefits packages, and a positive work culture that values your contributions.

Application Process:

To apply, please submit your resume online. We encourage you to highlight your technical skills, problem-solving abilities, and your passion for providing excellent customer service.

Become the Tech Hero for Our Employees!

We're looking for enthusiastic and resourceful individuals who are eager to learn, contribute to a team environment, and ensure a smooth technological experience for our employees. If you have a strong work ethic, a positive attitude, and a desire to make a difference, we encourage you to apply!

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