Google Recruitment 2023

We are looking for a highly motivated and customer-oriented Help Desk Technician to join our team. The ideal candidate will have excellent communication and interpersonal skills, and be able to provide excellent customer service.

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Responsibilities: 

• Answer customer questions and inquiries via phone, email, and chat.
• Troubleshoot and resolve technical issues.
• Escalate issues to the appropriate team members.
• Document customer interactions.
• Maintain a knowledge base of technical information.

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Skills:

• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Knowledge of computer hardware and software.
• Ability to troubleshoot and resolve technical issues.
• Excellent documentation skills.