Amazon Recruitment

As a Customer Service Representative at Amazon, you will be responsible for providing excellent customer service by resolving product or service problems and ensuring customer satisfaction.

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Responsibilities:

• Customer Service: Handle customer inquiries and complaints via phone, email, or chat.
• Problem Solving: Resolve product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution, and following up to ensure resolution.
• Record Keeping: Maintain customer records by updating account information in the database.
• Product Knowledge: Maintain and update knowledge of our products and services.
• Teamwork: Work closely with the team to meet the company’s goals and objectives.

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Skills:

• Communication Skills: Excellent communication and interpersonal skills.
• Listening Skills: Good listening and problem-solving skills.
• Computer Skills: Basic computer knowledge and familiarity with CRM systems.
• Customer Service: Ability to handle stressful situations and remain patient and courteous.

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