Boroline Recruitment 2023

The Customer Support Analyst is responsible for providing excellent customer service to Boroline's customers. The ideal candidate will have strong customer service skills, as well as the ability to troubleshoot and resolve customer issues.

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Responsibilities:

• Answer customer inquiries via phone, email, and chat
• Resolve customer issues in a timely and efficient manner
• Escalate customer issues to the appropriate team as needed
• Provide feedback to the Customer Service team on ways to improve customer service
• Other duties as assigned

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Skills:

• Strong customer service skills
• Ability to troubleshoot and resolve customer issues
• Ability to communicate effectively with both customers and colleagues
• Proficiency in Microsoft Office Suite
• Experience with customer support software