Position title
Citi Bank Careers - Bank Jobs - Credit Counselor Jobs
Job Location
Bandra West, Mumbai, Maharashtra, 400050, India

Base Salary
USD22-USD24 Per hour



Employment Type

Citi Bank Recruitment 2024

About Citibank

Citibank, a leading global bank with over 200 years of experience, is dedicated to enabling financial progress for its clients. We offer a wide range of financial products and services, helping people manage their everyday banking, invest for their future, and achieve their financial goals. Our commitment extends beyond banking, fostering financial inclusion and education initiatives that empower individuals and communities.

Why Join Us as a Credit Counselor?

In this pivotal role, you'll be at the forefront of Citibank's mission to empower financial wellness. As a Credit Counselor, you'll wear the hat of a trusted financial advisor, guiding clients through debt management strategies and helping them navigate the path towards financial stability. Your expertise will be instrumental in making a positive impact on people's lives, alleviating financial stress, and setting them on a course for a brighter financial future.

Position: Credit Counselor (Remote)

Company: Citibank

Location: Remote

Job Summary

Citibank is seeking a passionate and experienced Credit Counselor to join our dedicated team. Working remotely, you'll provide exceptional financial guidance and support to clients facing credit challenges. Through personalized counseling sessions, you'll develop effective debt management plans, educate clients on budgeting and credit management strategies, and negotiate with creditors on their behalf.

This role demands a blend of financial knowledge, empathy, and excellent communication skills. You'll build rapport with clients, actively listen to their unique situations, and provide clear, actionable advice. Your efforts will not only improve clients' financial standing but also empower them to make informed financial decisions in the long run.

Key Responsibilities:

  • Conduct in-depth consultations with clients to understand their financial situation, including income, expenses, debts, and credit history.
  • Analyze clients' financial data and develop personalized debt management plans tailored to their specific needs and goals.
  • Educate clients on budgeting, credit utilization, and responsible financial management practices.
  • Negotiate with creditors on behalf of clients to seek lower interest rates, reduced balances, and favorable repayment terms.
  • Monitor clients' progress, provide ongoing support, and track their progress towards achieving their financial goals.
  • Maintain accurate and confidential client records in accordance with company policies and regulations.
  • Stay up-to-date on industry regulations, credit reporting laws, and best practices in credit counseling.

Required Skills and Qualifications:

  • Bachelor's degree in Finance, Business Administration, or a related field (preferred)
  • Minimum 2 years of experience in credit counseling, debt management, or a related field
  • Strong understanding of credit reporting, debt collection laws, and Fair Debt Collection Practices Act (FDCPA)
  • Excellent communication, interpersonal, and active listening skills
  • Ability to build rapport with clients from diverse backgrounds and navigate sensitive financial situations.
  • Proficient in Microsoft Office Suite, with strong data analysis and spreadsheet management skills.
  • Excellent written and verbal communication skills with the ability to clearly explain complex financial concepts in an easy-to-understand manner.


This role is open to both experienced Credit Counselors and passionate individuals looking to launch their careers in financial counseling. We offer comprehensive training and development opportunities to equip you with the necessary skills to excel in this role.


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Why Join Citibank?

Be part of a purpose-driven organization: At Citibank, you'll contribute to a company committed to financial inclusion and empowering individuals to achieve financial wellness.

Make a real difference: Your expertise will directly impact people's lives, helping them overcome financial challenges and build a secure financial future.

Remote work flexibility: Enjoy the benefits of working remotely, creating a work-life balance that suits your needs.

Growth and development opportunities: We invest in our employees' professional development, offering training programs and resources to help you advance your career.

Competitive benefits package: Citibank offers a comprehensive benefits package that includes health insurance, paid time off, retirement savings plans, and more.

Collaborative and supportive environment: Join a team of dedicated professionals who are passionate about financial counseling. We foster a collaborative environment where you can learn from each other and thrive.

Application Process

To apply, please submit your resume and cover letter highlighting your relevant experience and skills. In your cover letter, we encourage you to express your passion for financial counseling and your desire to make a positive impact on people's lives.

Motivate to Join

This is an exciting opportunity to join a leading financial institution and be part of a team dedicated to financial empowerment. If you're passionate about helping people achieve financial stability and possess the necessary skills and experience, we encourage you to apply!


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Date posted
April 15, 2024
Valid through
December 31, 2024
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Position: Citi Bank Careers - Bank Jobs - Credit Counselor Jobs

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