Customer Service Manager

JioMart is a leading online grocery shopping platform in India, offering a wide range of products at competitive prices. As a Customer Service Manager at JioMart, you will play a crucial role in ensuring our customers have a positive and seamless shopping experience.

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Responsibilities:

Lead and motivate a team of customer service representatives to deliver exceptional service.
Resolve customer inquiries, complaints, and escalations promptly and professionally, ensuring customer satisfaction.
Analyze customer feedback, identify trends, and recommend process improvements to enhance the customer experience.
Develop and maintain strong relationships with vendors to ensure efficient order fulfillment and timely deliveries.
Monitor key performance indicators (KPIs) and implement strategies to improve customer service metrics.

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Jio Mart Careers

Skills:

Excellent communication and interpersonal skills, both written and verbal.
Strong analytical and problem-solving skills.
Ability to work effectively under pressure and prioritize tasks.
Proficient in computer applications, including MS Office Suite and CRM software.
Passion for customer service and a commitment to exceeding customer expectations.

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