Position title
Customer Support Jobs in Ecom Express - Jobs Alerts
Job Location
India
Remote work from: IND
Base Salary
USD12-USD19 Per hour
Qualifications
Graduation, 12th Pass
Employment Type
Full-time
Description
Ecom Express Recruitment
Ecom Express is a dynamic and rapidly growing e-commerce logistics solutions provider, committed to delivering seamless experiences to our clients and their customers. As a Customer Support Representative, you will play a pivotal role in ensuring the highest level of satisfaction for our valued clientele. Join our team and be part of an exciting journey in shaping the future of e-commerce logistics.
Ecom Express Jobs Near Me
Responsibilities:
- Customer Interaction and Issue Resolution:
- Engage with customers via multiple communication channels, including phone, email, and live chat, to address inquiries, resolve issues, and provide exceptional support.
- Analyze customer concerns effectively, demonstrating empathy and professionalism to build and maintain positive customer relationships.
- Collaborate with cross-functional teams to find comprehensive solutions, ensuring timely and accurate resolution of customer queries.
- Order Tracking and Information Dissemination:
- Utilize our internal systems to track and monitor customer orders, providing real-time updates on shipment status and estimated delivery times.
- Communicate proactively with customers regarding any delays, delivery complications, or changes in order status, managing expectations and offering solutions when necessary.
- Ensure accurate and detailed information dissemination to customers, fostering transparency and trust in our services.
- Continuous Process Improvement:
- Collect and document customer feedback, identifying recurring issues or trends to contribute to the improvement of our overall customer support processes.
- Collaborate with the team and share insights that may enhance the efficiency of workflows, tools, and communication strategies.
- Stay informed about industry trends, customer preferences, and emerging technologies to suggest and implement enhancements to our customer support practices.
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Ecom Express Careers
Skills:
- Exceptional Communication Skills:
- Proficient in verbal and written communication, with the ability to convey information clearly and concisely.
- Strong active listening skills to understand customer concerns and respond effectively.
- Problem-Solving Abilities:
- Adept at analyzing situations, identifying root causes, and providing innovative solutions.
- Ability to think on your feet and make informed decisions to address customer issues promptly.
- Customer-Centric Mindset:
- Demonstrated commitment to ensuring customer satisfaction and exceeding expectations.
- Empathy and patience in dealing with diverse customer inquiries and concerns.
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Hiring organization
Date posted
February 26, 2024
Valid through
August 31, 2024
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