Customer Support

Do you thrive on building positive customer experiences? Are you passionate about helping others and resolving issues efficiently? If so, then a career as a Customer Support Specialist at Ola might be the perfect fit for you!

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Responsibilities:

Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
Diagnose and troubleshoot customer issues related to ride bookings, payments, account management, and other Ola services.
Proactively identify and resolve customer concerns, ensuring a positive resolution.

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Skills:

Excellent communication and interpersonal skills, with the ability to build rapport with customers from diverse backgrounds.
Active listening skills to effectively understand customer concerns.
Problem-solving skills to identify root causes and implement solutions.
Proficiency in using computers and various software applications.

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