DTDC Recruitment 2024

DTDC, India's leading express logistics company, seeks a meticulous and efficient Back Office Executive to join our dynamic team. In this crucial role, you'll be the unseen hero, ensuring the smooth flow of information and supporting our delivery network from the core.

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Responsibilities:

• Data Maestro:
  • Input and maintain accurate shipment data across various systems, ensuring integrity and completeness.
  • Track shipments in real-time, identifying and resolving any discrepancies swiftly.
  • Generate reports and analyze data to provide valuable insights for operational efficiency.
• Customer Champion:
  • Handle customer inquiries regarding shipments, providing prompt and accurate information.
  • Issue airway bills and track & trace updates, ensuring smooth communication throughout the delivery journey.
  • Resolve customer concerns with a friendly and helpful approach, prioritizing a positive experience.
• Teamwork Makes the Dream Work:
  • Collaborate with other departments, including sales, operations, and customer service, to ensure seamless workflows.
  • Assist with document management and archiving, maintaining organized records for future reference.
  • Adapt to changing priorities and proactively identify areas for improvement within the back office.

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Skills:

• Excellent attention to detail and accuracy in data handling.
• Strong organizational skills and ability to multitask effectively in a fast-paced environment.
• Proficient in computer skills and relevant back-office software applications.
• Effective communication and interpersonal skills to collaborate with diverse teams and interact with customers.
• Ability to problem-solve independently and work constructively under pressure.