DTDC Recruitment 2023

The Customer Service Manager is responsible for managing and overseeing DTDC's customer service operations. This includes developing and implementing customer service policies and procedures, training and supervising customer service representatives, and resolving customer complaints. The ideal candidate will have a strong understanding of customer service principles and practices, as well as experience in managing a customer service team.

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Responsibilities:

• Develop and implement customer service policies and procedures
• Train and supervise customer service representatives
• Resolve customer complaints
• Monitor and track customer satisfaction metrics
• Identify and implement areas for improvement in customer service

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Skills:

• Bachelor's degree in business administration, customer service, or a related field
• 3+ years of experience in customer service management
• Strong understanding of customer service principles and practices
• Experience in training and supervising customer service representatives
• Excellent problem-solving and communication skills
• Ability to work independently and as part of a team