DTDC Recruitment 2023

We are looking for a talented and motivated Customer Support Engineer to join our team. The ideal candidate will have a strong understanding of customer support principles and practices, as well as experience in troubleshooting and resolving customer issues. The Customer Support Engineer will be responsible for providing technical support to DTDC customers.

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Responsibilities:

• Provide technical support to DTDC customers.
• Troubleshoot and resolve customer issues.
• Escalate customer issues to the appropriate team members.
• Maintain knowledge base of customer issues and resolutions.
• Work with other departments to improve customer support processes.

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Skills:

• Strong understanding of customer support principles and practices.
• Experience in troubleshooting and resolving customer issues.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office Suite.
• Experience with customer support software.