Ericsson Recruitment 2023

Ericsson is looking for highly motivated and customer-focused Help Desk Engineers to join our team. As a Help Desk Engineer, you will be responsible for providing first-line technical support to our customers. You will also be responsible for troubleshooting and resolving customer issues, and escalating complex issues to the appropriate team.

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Responsibilities

• Provide first-line technical support to customers via phone, email, and chat
• Troubleshoot and resolve customer issues
• Escalate complex issues to the appropriate team
• Document and track customer issues
• Keep up to date with the latest Ericsson products and services

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Skills

• Excellent customer service and communication skills
• Ability to work independently and as part of a team
• Strong problem-solving and troubleshooting skills
• Proficiency in Microsoft Office Suite
• Experience with IT service management tools and processes is a plus