Google Recruitment 2023

Google is looking for highly motivated and customer-focused Customer Service Managers to join our team. As a Customer Service Manager, you will be responsible for leading and managing a team of customer service representatives, ensuring that all customer inquiries are resolved promptly and efficiently, and upholding Google's high standards of customer service.

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Responsibilities:

• Lead and manage a team of customer service representatives
• Develop and implement customer service strategies
• Monitor and track customer satisfaction metrics
• Resolve complex customer issues
• Train and develop new customer service representatives
• Represent Google at industry events and conferences

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Skills:

• Bachelor's degree in Business Administration, Customer Service, or a related field (preferred)
• 3+ years of experience in a customer service management role
• Strong leadership and management skills
• Excellent communication and interpersonal skills
• Ability to work under pressure and manage multiple tasks simultaneously
• Proficient in Microsoft Office Suite
• Good understanding of the technology industry (a plus)