HCL Recruitment 2023

The Customer Support Engineer is responsible for providing technical support to HCL's customers. This includes troubleshooting and resolving customer issues, providing product information and documentation, and assisting customers with onboarding and implementation. The Customer Support Engineer plays a vital role in ensuring that HCL's customers have a positive experience with its products and services.

HCL Jobs Near Me

Responsibilities:

• Provide technical support to HCL's customers via phone, email, and chat
• Troubleshoot and resolve customer issues
• Provide product information and documentation to customers
• Assist customers with onboarding and implementation
• Escalate complex issues to the appropriate team
• Keep up to date on the latest HCL products and technologies

HCL Careers

Skills:

• Strong technical knowledge of HCL's products and services
• Excellent customer service and communication skills
• Ability to work independently and as part of a team
• Ability to troubleshoot and resolve complex technical issues