HCL Recruitment 2023

The Customer Service Manager is responsible for overseeing the day-to-day operations of the customer service department, including managing a team of customer service representatives, developing and implementing customer service policies and procedures, and resolving customer complaints. The ideal candidate will have a strong understanding of customer service principles and practices, as well as experience managing and motivating a team.

HCL Jobs Near Me

Responsibilities:

• Oversee the day-to-day operations of the customer service department, including staffing, scheduling, and training of customer service representatives
• Develop and implement customer service policies and procedures
• Resolve customer complaints in a timely and efficient manner
• Monitor customer satisfaction levels and take steps to improve them
• Work with other departments to ensure that customer needs are met
• Stay up-to-date on industry trends and best practices

HCL Careers

Skills:

• Strong customer service skills
• Excellent communication and interpersonal skills
• Problem-solving and conflict resolution skills
• Ability to work independently and as part of a team
• Strong leadership and management skills
• Proficient in Microsoft Office Suite