Position title
HCL Recruitment 2023 - Job Vacancy - Customer Service Manager Post
Job Location
India
Remote work from: IND




Base Salary
USD17,600-USD25,300 Per month
Qualifications

Graduation

Employment Type
Full-time




 

Description

HCL Recruitment 2023

The Customer Service Manager is responsible for overseeing the day-to-day operations of the customer service department, including managing a team of customer service representatives, developing and implementing customer service policies and procedures, and resolving customer complaints. The ideal candidate will have a strong understanding of customer service principles and practices, as well as experience managing and motivating a team.




HCL Jobs Near Me

Responsibilities:

  • Oversee the day-to-day operations of the customer service department, including staffing, scheduling, and training of customer service representatives
  • Develop and implement customer service policies and procedures
  • Resolve customer complaints in a timely and efficient manner
  • Monitor customer satisfaction levels and take steps to improve them
  • Work with other departments to ensure that customer needs are met
  • Stay up-to-date on industry trends and best practices




HCL Careers

Skills:

  • Strong customer service skills
  • Excellent communication and interpersonal skills
  • Problem-solving and conflict resolution skills
  • Ability to work independently and as part of a team
  • Strong leadership and management skills
  • Proficient in Microsoft Office Suite
Important Links

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Date posted
September 5, 2023
Valid through
December 31, 2023
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Position: HCL Recruitment 2023 - Job Vacancy - Customer Service Manager Post

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