Infosys Recruitment 2024

About Infosys

Infosys is a global leader in next-generation digital services and consulting. We empower clients to navigate their digital transformation journey with a human-centric approach, leveraging the power of AI, automation, and the cloud. Our vast experience across industries makes us a trusted partner for businesses worldwide. At Infosys, we're passionate about innovation, collaboration, and creating a positive impact on the world.

Why Join Us as a Customer Service Trainee?

This is your chance to launch a rewarding career in the dynamic world of technology customer service at Infosys. As a Customer Service Trainee (remote), you'll gain valuable experience in providing exceptional support to our clients. This role offers a unique blend of on-the-job training, mentorship, and the opportunity to contribute to a global organization.

Position: Customer Service Trainee

Company: Infosys

Location: Remote (Open to applicants across India)

Job Summary

Are you a passionate communicator with a desire to help others? Do you thrive in a fast-paced environment where you can learn and grow? If so, then this Customer Service Trainee role at Infosys is the perfect opportunity for you!

In this remote position, you'll be responsible for providing exceptional customer support to our valued clients. You'll receive comprehensive training on our products and services, equipping you to handle customer inquiries effectively. You'll also have the opportunity to collaborate with a supportive team in a dynamic and global environment.

This role is ideal for recent graduates or individuals with a transferable skill set who are eager to launch a career in technology customer service.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Troubleshoot customer issues and provide resolutions, ensuring a positive customer experience.
• Research and provide accurate information on Infosys products and services.
• Document customer interactions and maintain detailed records.
• Escalate complex issues to the appropriate team members for further assistance.
• Adhere to company policies and procedures.
• Continuously learn and develop your customer service skills through training programs.

Required Skills and Qualifications:

• Excellent communication and interpersonal skills, both written and verbal.
• Strong problem-solving and analytical skills.
• Ability to work independently and as part of a team.
• Proficient in using computer software, including MS Office Suite.
• A keen eye for detail and accuracy.
• Ability to prioritize tasks and manage time effectively.
• Positive attitude and a willingness to learn.
• Bachelor's degree (any discipline) or equivalent experience preferred.

Experience:

This role is open to recent graduates (freshers) or individuals with transferable customer service experience.

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Why Join Infosys?

• Growth and Development: We offer a comprehensive training program designed to equip you with the skills and knowledge you need to succeed in your customer service career. You'll have access to ongoing learning opportunities and mentorship programs to help you grow both personally and professionally.
• Global Exposure: Infosys is a multinational company, and you'll have the opportunity to collaborate with colleagues and clients from around the world. This will broaden your perspective and enhance your understanding of the global business landscape.
• Remote Work: Enjoy the flexibility and convenience of working remotely. This role allows you to work from the comfort of your own home, maintaining a healthy work-life balance.
• Competitive Benefits Package: We offer a comprehensive benefits package that includes health insurance, paid time off, retirement savings plans, and more.
• Positive and Collaborative Work Environment: We foster a culture of collaboration, innovation, and respect. You'll be surrounded by talented and supportive colleagues who are passionate about what they do.
• Make a Real Difference: At Infosys, you'll have the opportunity to contribute to a company that is making a positive impact on the world. We are committed to helping businesses thrive in the digital age.

Application Process:

To apply for this exciting opportunity, please submit your resume and cover letter online through our careers website.

Join Us and Make a Difference!

We're looking for passionate and motivated individuals to join our team. If you're ready to launch a rewarding career in customer service and make a difference at a global leader, then we encourage you to apply!

General Overview

This Customer Service Trainee role at Infosys is an excellent opportunity for individuals who are passionate about providing exceptional customer service and eager to learn and grow in a fast-paced environment. As a remote position, you'll enjoy the flexibility of working from home while gaining valuable experience in the tech industry. We offer a comprehensive training program, mentorship opportunities, and a supportive work environment to help you succeed.

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