Infosys Recruitment

We are seeking a skilled and enthusiastic Desktop Support Officer to join our team and provide comprehensive technical support to our employees. As a Desktop Support Officer, you will be responsible for troubleshooting and resolving a wide range of technical issues, including hardware and software problems, network connectivity issues, and security concerns. You will also be responsible for maintaining and updating our desktop environment, providing training and support to our employees, and documenting technical procedures.

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Responsibilities:

• Provide Level 1 and Level 2 technical support to employees, including troubleshooting and resolving hardware and software problems, network connectivity issues, and security concerns
• Install, configure, and maintain desktop computers, laptops, and other peripherals
• Manage software licenses and updates
• Provide training and support to employees on the use of computers and software
• Document technical procedures and processes
• Maintain and update knowledge base of technical issues and solutions

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Infosys Careers

Skills:

• Proficient in Microsoft Windows operating systems
• Experience with troubleshooting and resolving hardware and software problems
• Experience with network troubleshooting and configuration
• Knowledge of security principles and best practices
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team

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