Kotak Mahindra Bank Recruitment

Do you have a passion for helping people and a knack for financial literacy? Are you eager to join a leading financial institution like Kotak Bank and make a positive impact on customers' lives by guiding them towards responsible credit management? If you envision yourself offering personalized support, assisting with credit solutions, and playing a crucial role in Kotak Bank's customer-centric approach, then join us as a Credit Counselor and embark on a rewarding journey where your guidance empowers financial well-being!

Kotak Mahindra Jobs Near Me

Responsibilities:

• Customer Champion: Be the friendly voice on the phone, email, or chat, actively listening to customer concerns and providing empathetic and personalized support.
• Financial Advisor: Offer expert guidance on credit management, budgeting, and debt repayment strategies, tailored to each customer's unique situation.
• Product Specialist: Possess in-depth knowledge of Kotak Bank's credit products and services, clearly explaining their features, benefits, and eligibility criteria.
• Problem Solver: Collaborate with customers to find solutions to credit challenges, explore restructuring options, and negotiate settlements (if applicable).
• Relationship Builder: Foster positive relationships with customers, building trust and loyalty through personalized interactions and exceeding expectations.
• Performance Champion: Strive to achieve and exceed key performance indicators (KPIs) related to customer satisfaction, product sales, and credit management outcomes.

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Kotak Mahindra Careers

Skills:

• Excellent communication and interpersonal skills, both written and verbal.
• Strong financial literacy and understanding of credit management principles.
• Empathy and ability to build rapport with customers from diverse backgrounds.
• Problem-solving and analytical skills to assess financial situations and recommend solutions.
• Strong attention to detail and commitment to accuracy in handling sensitive financial information.
• Ability to multitask effectively and prioritize tasks in a fast-paced environment.

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