Position title

Lenovo Recruitment 2023 - All Job For You - Customer Support Post

Job Location

India

Remote work from: IND

Base Salary

USD11,200-USD17,600 Per month

Qualifications

12th pass/ Graduate

Employment Type

Full-time

Description

Lenovo Recruitment 2023

Lenovo, a leading global technology powerhouse, is seeking enthusiastic and customer-centric individuals to join our dynamic Customer Support team as Specialists. As a Customer Support Specialist, you will play a crucial role in providing exceptional customer service, handling inquiries, resolving issues, and enhancing the overall Lenovo customer experience. The ideal candidate will possess strong communication and problem-solving skills, a deep understanding of customer service principles, and a passion for creating positive customer interactions.

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Responsibilities:

Provide prompt and professional customer service via phone, email, and chat, handling a wide range of customer inquiries, complaints, and feedback.
Effectively identify and understand customer needs, concerns, and expectations.
Utilize product knowledge and problem-solving skills to provide accurate and timely resolution to customer issues.
De-escalate customer conflicts, maintaining a positive and empathetic attitude throughout interactions.
Document customer interactions and maintain accurate records for future reference.
Identify areas for improvement in customer service processes and procedures, providing feedback for continuous enhancement.
Stay up-to-date with Lenovo's products, services, and support policies to ensure consistent and accurate information is provided to customers.

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Skills:

Exceptional communication and interpersonal skills, with the ability to interact effectively with customers from diverse backgrounds and understand their needs.
Strong written and verbal communication skills, with the ability to articulate complex information in a clear, concise, and customer-friendly manner.
Active listening and empathy skills, with the ability to understand customer concerns and provide support.
Problem-solving and decision-making skills, with the ability to identify issues, develop solutions, and make sound decisions under pressure.
Patience and adaptability, with the ability to remain calm and composed in challenging situations.
Strong organizational and time management skills to handle multiple customer interactions simultaneously and meet deadlines.

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