Med Plus Recruitment 2023

The Med Plus Help Desk is a fast-paced and dynamic environment. The ideal candidate will be able to think critically, solve problems quickly and efficiently, and provide excellent customer service.

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Responsibilities:

• Provide technical support to customers over the phone, email, and chat
• Troubleshoot and resolve customer issues related to Med Plus products and services
• Document and track customer interactions
• Escalate complex issues to the appropriate team
• Maintain a knowledge base of common Med Plus issues and resolutions

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Skills:

• Excellent customer service skills
• Strong technical skills, including knowledge of Med Plus products and services
• Ability to work independently and as part of a team
• Excellent communication and problem-solving skills
• Ability to prioritize and manage multiple tasks simultaneously