Mondelez Recruitment 2023

We are looking for a talented and experienced Customer Relationship Executive to join our team. The ideal candidate will have a strong understanding of customer service principles and will be able to provide excellent service to our customers.

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Responsibilities:

• Answer customer inquiries and complaints.
• Resolve customer issues in a timely and efficient manner.
• Upsell and cross-sell products and services to customers.
• Build relationships with customers and develop loyalty.
• Manage customer accounts and track customer satisfaction.

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Skills:

• Strong understanding of customer service principles.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Proficient in using Microsoft Office Suite.
• Experience with CRM software.