Myntra Recruitment

About Myntra

Myntra is a leading fashion e-commerce platform in India, revolutionizing the way people shop for clothing, accessories, and lifestyle products. We offer a curated selection of top brands, a user-friendly shopping experience, and exceptional customer service. Our passionate team is dedicated to making fashion accessible and affordable for everyone, everywhere in India.

Why Join Us as a Customer Service Executive?

As a Customer Service Executive at Myntra, you'll be the friendly face (or voice) behind our brand. You'll play a vital role in ensuring a smooth and enjoyable shopping experience for our fashion-forward customers. You'll answer questions, resolve inquiries, and provide exceptional support across various channels. This role offers the opportunity to develop your communication skills, build relationships with customers, and contribute to the growth of a leading fashion e-commerce platform. We have locations across India, so you can choose a work environment that suits your lifestyle! (This role is not remote.)

Position: Customer Service Executive

Company: Myntra

Myntra Jobs Near Me

Job Summary:

We're seeking a customer-centric and enthusiastic individual to join our vibrant customer service team. In this role, you'll be the first point of contact for our customers, providing support through phone calls, emails, and chat interactions. You'll listen attentively to customer concerns, answer questions about products, orders, and policies, and offer solutions to ensure their satisfaction. Your friendly personality, problem-solving skills, and passion for fashion will be instrumental in creating a positive customer experience and building brand loyalty.

Key Responsibilities:

• Customer Support:
  • Respond to customer inquiries through phone calls, emails, and chat in a timely and professional manner.
  • Listen attentively to customer concerns and identify the root cause of any issues.
  • Provide accurate and helpful information about products, orders, return policies, and other Myntra services.
  • Offer solutions to customer problems and ensure their satisfaction with the resolution.
  • Escalate complex issues to the appropriate teams when necessary.
• Order Management:
  • Assist customers with order tracking, returns, exchanges, and cancellations.
  • Process returns and ensure timely refunds or replacements as per company policy.
  • Maintain accurate records of customer interactions and service requests.
• Building Customer Relationships:
  • Develop positive relationships with customers and build brand loyalty.
  • Proactively identify customer needs and suggest relevant products or services.
  • Provide personalized and friendly service to every customer.
• Continuous Learning:
  • Stay updated on Myntra's products, policies, and procedures.
  • Actively participate in training programs to enhance your knowledge and skills.

Required Skills and Qualifications:

• • High School Diploma or equivalent qualification (or actively pursuing).
  • Excellent communication and interpersonal skills, both written and verbal.
  • Ability to listen attentively and understand customer concerns.
  • Strong problem-solving skills and the ability to find solutions independently.
  • A positive attitude, a passion for fashion (a plus), and a willingness to learn.
  • Proficiency in computer skills, including internet navigation and basic office applications (e.g., MS Office).

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Myntra Careers

Experience:

This role is a great opportunity for both fresh graduates and individuals with 1+ years of experience in customer service, call center operations, or a similar role. A strong desire to help others, a positive attitude, and a genuine interest in the fashion industry are highly regarded.

Why Join Myntra?

At Myntra, you'll be:

• Part of a Fashion Revolution: Be a part of a dynamic company that's shaping the future of fashion e-commerce in India.
• Building Rewarding Relationships: Develop your communication and problem-solving skills while building positive relationships with customers.
• Learning and Growing: We offer opportunities for growth, development, and career advancement within a fun and fast-paced environment.
• Working in a Collaborative Culture: Collaborate with a passionate team dedicated to providing exceptional customer service.
• Competitive Benefits and Recognition: We offer competitive salaries, comprehensive benefits packages, and a positive work culture that values your contributions.

Application Process:

To apply, please submit your resume online. We encourage you to highlight your communication skills, customer service experience (if any), and your passion for fashion.

Be the Voice of Fashion at Myntra!

We're seeking enthusiastic and customer-centric individuals who are eager to learn, contribute to a team environment, and make a difference in the world of fashion e-commerce. If you have a positive attitude, a helpful spirit, and a love for fashion, we encourage you to apply

   

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