Position title
OLA Careers - Job Application - Call Center Representative Posts
Job Location
India
Remote work from: IND
Base Salary
USD17-USD22 Per hour
Qualifications
Graduate, 12th Pass
Employment Type
Full-time
Description
OLA Careers
Ola is revolutionizing urban mobility, offering millions of customers convenient and affordable rides across India. We are committed to providing a seamless and delightful user experience, and our Call Center team plays a crucial role in achieving that goal. As a Call Center Representative, you will be the friendly voice of Ola, assisting customers with their inquiries, resolving their concerns, and ensuring they have a smooth and enjoyable journey.
OLA Jobs Near Me
Responsibilities:
- Respond to customer calls, emails, and chats in a timely and professional manner.
- Gather accurate information and understand customer needs to provide effective solutions.
- Troubleshoot technical issues related to the Ola app and booking process.
- Process cancellations, refunds, and other customer requests efficiently.
- Escalate complex issues to the relevant teams for resolution.
- Maintain detailed records of customer interactions and track resolutions.
- Contribute to continuous improvement of Call Center processes and procedures.
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OLA Careers
Skills:
- Excellent communication and interpersonal skills, both written and verbal.
- Strong problem-solving and analytical abilities.
- Ability to work independently and as part of a team in a fast-paced environment.
- Proficient in using computers and various communication tools.
- Positive attitude and a genuine passion for customer service.
Tags: OLA recruitment, job opportunities, career, hiring, job search, job application, OLA careers, work at OLA , job openings, job vacancies, job opportunities at OLA , OLA jobs, OLA recruitment 2024, OLA hiring 2024
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Hiring organization
Date posted
February 24, 2024
Valid through
August 31, 2024
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