OLA Careers

As a Customer Care Executive at OLA, you will play a vital role in ensuring customer satisfaction by addressing their inquiries, resolving issues, and providing exceptional support. You will be the first point of contact for a diverse range of customers, and your ability to build rapport and effectively communicate will be crucial.

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Responsibilities:

Respond to customer inquiries promptly and professionally through various channels (phone, email, chat)
Actively listen to customer concerns, understand their needs, and provide efficient solutions
Research and resolve customer issues related to bookings, payments, app functionality, and other ride-hailing experiences
Maintain accurate records of customer interactions and ensure timely follow-up
Adhere to company policies and procedures while upholding the highest standards of customer service

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OLA Careers

Skills:

Excellent communication and interpersonal skills, both written and verbal
Active listening and problem-solving abilities
Strong analytical and critical thinking skills
Ability to work independently and as part of a team
Proficient in computer skills and comfortable using various software applications
Adaptability and a willingness to learn quickly

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