Realme Recruitment 2023

Realme, a leading global smartphone manufacturer, is seeking enthusiastic and customer-centric freshers to join our dynamic Virtual Assistant team as Trainees. In this role, you will play a crucial role in providing exceptional customer support, handling inquiries, resolving issues, and enhancing the overall Realme customer experience. The ideal candidate will possess strong communication and problem-solving skills, a deep understanding of customer service principles, and a passion for creating positive customer interactions.

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Responsibilities:

Respond promptly and professionally to customer inquiries, complaints, and feedback via phone, email, and chat.
Effectively identify and understand customer needs, concerns, and expectations.
Provide accurate and timely resolution to customer issues, utilizing product knowledge and problem-solving skills.
De-escalate customer conflicts, maintain a positive and empathetic attitude throughout interactions.
Document customer interactions and maintain accurate records for future reference.
Identify areas for improvement in customer service processes and procedures, providing feedback for continuous enhancement.

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Skills:

Excellent communication and interpersonal skills, with the ability to interact effectively with customers from diverse backgrounds and understand their needs.
Strong written and verbal communication skills, with the ability to articulate complex information in a clear, concise, and customer-friendly manner.
Active listening and empathy skills, with the ability to understand customer concerns and provide support.
Problem-solving and decision-making skills, with the ability to identify issues, develop solutions, and make sound decisions under pressure.
Patience and adaptability, with the ability to remain calm and composed in challenging situations.

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