Position title
Realme Recruitment 2023 - Freshers Jobs - Virtual Assistant Post
Job Location
India
Remote work from: IND
Base Salary
USD13,000-USD18,800 Per month
Qualifications
12th Pass, Graduate
Employment Type
Full-time
Description
Realme Recruitment 2023
Realme, a leading global smartphone manufacturer, is seeking enthusiastic and customer-centric freshers to join our dynamic Virtual Assistant team as Trainees. In this role, you will play a crucial role in providing exceptional customer support, handling inquiries, resolving issues, and enhancing the overall Realme customer experience. The ideal candidate will possess strong communication and problem-solving skills, a deep understanding of customer service principles, and a passion for creating positive customer interactions.
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Responsibilities:
- Respond promptly and professionally to customer inquiries, complaints, and feedback via phone, email, and chat.
- Effectively identify and understand customer needs, concerns, and expectations.
- Provide accurate and timely resolution to customer issues, utilizing product knowledge and problem-solving skills.
- De-escalate customer conflicts, maintain a positive and empathetic attitude throughout interactions.
- Document customer interactions and maintain accurate records for future reference.
- Identify areas for improvement in customer service processes and procedures, providing feedback for continuous enhancement.
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Skills:
- Excellent communication and interpersonal skills, with the ability to interact effectively with customers from diverse backgrounds and understand their needs.
- Strong written and verbal communication skills, with the ability to articulate complex information in a clear, concise, and customer-friendly manner.
- Active listening and empathy skills, with the ability to understand customer concerns and provide support.
- Problem-solving and decision-making skills, with the ability to identify issues, develop solutions, and make sound decisions under pressure.
- Patience and adaptability, with the ability to remain calm and composed in challenging situations.
Hiring organization
Date posted
December 4, 2023
Valid through
December 31, 2023
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