Samsung Recruitment 2023

We are looking for a highly motivated and experienced Customer Success Manager to join our team. The ideal candidate will have a proven track record of success in customer success, as well as a deep understanding of the technology industry. In this role, you will be responsible for ensuring the successful adoption, retention, and satisfaction of our enterprise customers. You will work closely with customers to understand their needs, identify and resolve issues, and provide ongoing support. You will also be responsible for developing and executing customer success plans, and tracking and reporting on customer metrics.

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Responsibilities:

• Understand customer needs and develop and execute customer success plans
• Identify and resolve customer issues
• Provide ongoing support to customers
• Track and report on customer metrics
• Work with other teams to ensure a seamless customer experience
• Stay up-to-date on industry trends and best practices

Samsung Careers

Skills:

• Strong customer relationship management skills
• Excellent communication and interpersonal skills
• Ability to build relationships with key decision-makers
• Ability to work independently and as part of a team
• Strong analytical and problem-solving skills
• Proficient in Microsoft Office Suite