Swiggy Recruitment 2023

Swiggy is one of India's leading online food delivery platforms, and we're looking for passionate and customer-focused individuals to join our team as Customer Service Executives. In this role, you will be responsible for providing exceptional customer service to our customers and resolving their issues promptly and efficiently. You will also be responsible for gathering customer feedback and using it to improve our services.

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Responsibilities:

• Provide excellent customer service to Swiggy customers via phone, email, and social media
• Resolve customer issues promptly and efficiently
• Gather customer feedback and use it to improve Swiggy's services
• Maintain and update customer records
• Escalate complex issues to the appropriate team
• Stay up-to-date on Swiggy's products and services

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Skills:

• Excellent communication and interpersonal skills
• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team
• Proficiency in using Microsoft Office Suite
• Experience with customer service software is a plus