Position title
Tata Capital Recruitment 2023 - Remote Job - Customer Service Manager Post
Job Location
India
Remote work from: IND
Base Salary
USD11,800-USD17,800 Per month
Qualifications
Graduate/ 12th Pass
Employment Type
Full-time
Description
Tata Capital Recruitment 2023
As a Remote Customer Service Manager at Tata Capital, you will be responsible for leading and managing a team of remote customer service representatives. You will also be responsible for developing and implementing customer service strategies, ensuring customer satisfaction, and monitoring team performance.
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Responsibilities:
- Lead and manage a team of remote customer service representatives
- Develop and implement customer service strategies
- Ensure customer satisfaction
- Monitor team performance
- Resolve complex customer issues
- Train and develop team members
- Work with other departments to ensure a seamless customer experience
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Skills:
- Bachelor's degree in business administration, marketing, or a related field
- 5+ years of experience in a customer service management role
- Excellent leadership and management skills
- Strong analytical and problem-solving skills
- Ability to work independently and as part of a team
- Proficiency in Microsoft Office Suite and customer relationship management (CRM) software
Hiring organization
Date posted
October 12, 2023
Valid through
December 31, 2023
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