Tata Capital Recruitment 2023

As a Remote Customer Service Manager at Tata Capital, you will be responsible for leading and managing a team of remote customer service representatives. You will also be responsible for developing and implementing customer service strategies, ensuring customer satisfaction, and monitoring team performance.

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Responsibilities:

• Lead and manage a team of remote customer service representatives
• Develop and implement customer service strategies
• Ensure customer satisfaction
• Monitor team performance
• Resolve complex customer issues
• Train and develop team members
• Work with other departments to ensure a seamless customer experience

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Skills:

• Bachelor's degree in business administration, marketing, or a related field
• 5+ years of experience in a customer service management role
• Excellent leadership and management skills
• Strong analytical and problem-solving skills
• Ability to work independently and as part of a team
• Proficiency in Microsoft Office Suite and customer relationship management (CRM) software