Position title
Tata Power Recruitment 2023 - All Job For You - Customer Support Analyst Post
Job Location
India
Remote work from: IND
Base Salary
USD12,500-USD18,800 Per month
Qualifications
Graduate, 12th Pass
Employment Type
Full-time
Description
Tata Power Recruitment 2023
Tata Power, a leading global power company, is seeking enthusiastic and customer-centric individuals to join our dynamic Customer Support team as Analysts. As a Customer Support Analyst, you will play a crucial role in providing exceptional customer service, handling complex inquiries, resolving issues, and enhancing the overall Tata Power customer experience. The ideal candidate will possess strong analytical and problem-solving skills, a deep understanding of customer support principles, and a passion for creating positive and lasting customer interactions.
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Responsibilities:
- Respond promptly and professionally to complex customer inquiries, complaints, and feedback via phone, email, and chat.
- Effectively identify and understand the root cause of customer issues, utilizing analytical and problem-solving skills.
- Provide accurate, timely, and comprehensive resolution to complex customer issues, utilizing product knowledge, investigative skills, and creative problem-solving techniques.
- De-escalate customer conflicts, maintain a positive and empathetic attitude throughout interactions, and build rapport with customers.
- Document customer interactions, maintain accurate records, and prepare reports for future reference and analysis.
- Collaborate with cross-functional teams to resolve complex customer issues and identify areas for improvement in customer service processes and procedures.
- Stay up-to-date with Tata Power's products, services, support policies, and industry trends to ensure consistent and accurate information is provided to customers.
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Skills:
- Exceptional communication and interpersonal skills, with the ability to interact effectively with customers from diverse backgrounds, understand their needs, and build rapport.
- Strong written and verbal communication skills, with the ability to articulate complex information in a clear, concise, and customer-friendly manner.
- Active listening and empathy skills, with the ability to understand customer concerns, provide support, and address their needs effectively.
- Analytical and problem-solving skills, with the ability to identify root causes of issues, develop creative solutions, and make sound decisions under pressure.
- Patience and adaptability, with the ability to remain calm and composed in challenging situations, maintain professionalism, and adapt to changing customer needs.
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Hiring organization
Date posted
December 4, 2023
Valid through
December 31, 2023
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